Privacy policy

Privacy Policy

The purpose of this Privacy Policy is to inform you how Eco Generation LLC (Identification Code: 405 303 069) processes, stores, and protects the personal data of its online platform users during the provision of services, product ordering, and delivery processes on the website.

Data Controller Details:

  • Company Name: Eco Generation LLC (ID: 405 303 069)
  • Legal Address: App. 8, N35b Alexandre Kazbegi Ave., Saburtalo District, Tbilisi, Georgia
  • Email: info@ecogeneration.ge
  • Website: https://ecogeneration.ge

1. What Personal Data Do We Process?

To ensure the ordering, purchase, and delivery of disposable eco-friendly tableware through our website, the Company processes the following data:

  • User's first name, last name, and personal identification number (ID number);
  • Contact phone number and email address;
  • Delivery address (for product delivery by the courier);
  • Purchase history and the quantity of ordered products;
  • Payment transaction status (the Company does not store your full credit/debit card details. Payments are processed through the secure platform of the partner bank and/or electronic commerce service provider).

2. Purposes and Legal Grounds for Data Processing

Your personal data is processed strictly for specific, predetermined lawful purposes:

  • Payment Execution and Order Management: Receiving and processing orders placed on the website, contacting the user, and delivering or handling the return of products using courier services;
  • Financial Accounting: Managing payments, generating invoices, statements, and handling refunds;
  • Communication and Support: Sending informational notifications to the user regarding order status and providing technical support when necessary;
  • Legal Obligations: Complying with the requirements stipulated by the tax and financial legislation of Georgia.

3. Data Sharing with Third Parties (Partners)

For the efficient execution of core business activities and logistics, the Company utilizes the services of third parties and transfers data only to the extent necessary to achieve the intended purpose:

  1. Banking and/or Payment/Merchant Providers: "Tpay" LLC (ID: 402291220) – to securely execute transactions;
  2. Courier and Logistics Companies: For the purpose of delivering products to the specified address, data (name, phone number, address) is transferred to one of the following partners:
    • Quickshipper LLC (ID: 405547877);
    • and/or any other relevant courier service.
  3. Communication Services: To send informational SMS or electronic notifications regarding order status, transportation, and delivery progress, data may be processed directly through the Company's partner payment/courier platforms or relevant authorized communication providers.
  4. State Authorities: Data transfer to law enforcement and tax authorities occurs strictly in cases directly prescribed by the legislation of Georgia.

4. Organizational and Technical Data Security Measures

Eco Generation LLC takes the utmost care to ensure the security of your data. We have implemented appropriate organizational and technical measures to prevent unauthorized access, loss, modification, or destruction of data. Access to data is restricted solely to authorized employees who require it to perform their direct job duties (order processing, transportation), thereby minimizing potential risks.

5. Rights of the Data Subject (User)

In accordance with the Law of Georgia "On Personal Data Protection", you have the right to:

  • Receive information regarding what data is processed about you and request copies thereof;
  • Request the correction, update, or completion of incorrect, inaccurate, or incomplete data;
  • Request the termination of processing, deletion, or destruction of data (unless there are other legal or tax grounds for its retention);
  • Request the blocking of data (temporary suspension of processing, which does not affect the right to store data);
  • Request data portability (receiving data in a structured, commonly used, and machine-readable format, or requesting its transfer to another controller, if technically feasible);
  • Withdraw your consent provided for marketing purposes at any time, without any explanation.

To exercise these rights, you can write to us via email at: info@ecogeneration.ge. To ensure security and verification, a copy of your identity document (ID card) must be attached to the request.

6. Data Retention Periods

The Company stores your personal data during the active lifecycle of your account on the website. Users can request account cancellation and data deletion at any time without providing any justification. To do so, you can contact us via our official Facebook page: https://www.facebook.com/ecogeneration.ge/ or email: info@ecogeneration.ge.

Following account cancellation, the processing/retention of personal data will continue in accordance with applicable legislation for a period not exceeding 3 (three) years (based on the statute of limitations for contractual claims under Article 129 of the Civil Code of Georgia and legal obligations for retaining tax records). In the event of any ongoing dispute or legal proceedings, data will be kept until the final resolution of the dispute.

7. Direct Marketing

If the user, through an active action (by ticking the consent box), grants consent to the Company, Eco Generation LLC will process the user's phone number and/or email address for direct marketing purposes (offering new products, discounts, and promotions).

The user is authorized to opt out of marketing messages at any time, completely free of charge, by using the specified code in the SMS (e.g., SMS OFF), the UNSUBSCRIBE function in emails, or by sending a message from your personal account on the website or via our Facebook chat.

The Company will stop processing data for marketing purposes within a reasonable timeframe, but no later than 7 (seven) working days from receiving the request. This opt-out does not mean that the user will stop receiving informational notifications related to their current order status or transportation.

8. Changes to the Policy

This Privacy Policy may change in accordance with legislative updates and/or the Company's internal procedures. Eco Generation LLC is authorized to make such updates unilaterally, and any changes will be immediately reflected on the website: https://ecogeneration.ge. Users may be additionally notified of significant changes via SMS or email.